These terms and conditions are governed by laws of United States.
Please carefully read the terms and conditions of sale (hereinafter referred to as ” the present Sales Terms and Conditions “), which contains important information about your rights and obligations of.
The sales terms and conditions apply to your access, use of and shopping on the Site of Rueboo products (as defined below).
Please confirm before issuing any Rueboo product ordering information, you have fully understood and accepted the terms and conditions of the sale, and, when you issue any Rueboo product ordering information in accordance with the instructions on this website, you are deemed to have agreed to fully accept this sales and be bound by the terms and conditions.
Please read the following Rueboo terms and conditions carefully and thoroughly in its entirety before using this website. This site is solely intended for audiences of legal smoking age only. We, the company, Rueboo is not responsible for users under the legal age of smoking from accessing and viewing prohibited materials presented on this website not intended for them. The products listed here on our website are intended for responsible adults of smoking age and is purely advertised to those of the smoking age, only without any exceptions.
We do not advocate the use of electronic cigarettes, and we strongly urge all users to use extreme caution when using electronic cigarette products, including but not limited to: batteries, e-liquids, accessories, etc. Rueboo cannot take any responsibility for the misuse and or abuse of electronic cigarette products, nicotine, or anything that may cause harm to the transient or long-term harm to the user. In addition, Rueboo will not take any responsibility for the effects these electronic cigarette products may have on you, others, or parties associated with the user, as the long term effects are still unknown by the FDA.
Information provided on this website (from time to time) may contain some errors, which may be changed or updated without prior notice to all users. Rueboo may also make improvements and/or changes in the products and/or services without prior notice to users.
All users on Rueboo agree that access to and the use of this site are subject to the following terms and conditions and other applicable laws.
Why should I pre-order at Rueboo?
When a new product launched by manufacturer, we usually offer the pre-order option. The first batch of the new product is always with limited quantity, by placing a pre-order, you will be among the first of our customers to receive the brand new product, and you are guaranteed to get it shortly if it comes in stock.
Can you guarantee the product will be available on the ETA?
No. We offer pre-order option for a new product when we placed the order to factory and got a ETA from them, but we can not 100% guarantee the actual arrival date, because they may delay it for their material or other reasons, so it is important to note that all pre-orders are offered with estimated time of arrival(ETA). In other words, it is quite possible and common that pre-order products are delivered later than expected.
If any change about ETA of the pre-order items, we will update on the product page. Please pay more attention.
If you have placed an order on the pre-order item, we will inform you via e-mail.
What if my pre-order not be filled?
When the manufacturer cancels or short ships our order, we can not make sure all the pre-orders can be filled. In the case of short shipment, we will prioritize the pre-orders based on the time they were received, first received, first sent. We will then have to cancel and refund all other pre-orders that can not be filled. We are not responsible to offer any compensation for pre-orders that we are unable to fill caused by the manufacturer factors.
Is it possible to change or cancel a pre-order?
Yes! If you want, please contact us at email@example.com to change or cancel it.
Can I combine pre-order and in-stock products to ship together?
Yes. The preorder products can be added with in stock product in shopping cart. But the order will be shipped out when all the items are available.
Currently we recommend that you place a separate order for preorder products only, and ship them separately. Then you don ’t need to wait for such long time.
Can I place a pre-order for various new products with different ETA?
Yes! We will still temporarily hold your order until all products come in stock and then ship them together. If you wish to ship the products that comes in stock earlier, we also recommend that you place separate orders.
In the event that a product listed on Rueboo is mistakenly listed at an incorrect prices, Rueboo reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price.
Given the popularity and/or supply constraints of some of the products offered on the Website, Rueboo may have to limit the number of products available for purchase. Rueboo reserves the right to change stock available for purchase at any time, even after you place an order.
“To contact our customer support team to cancel an order, please fill out the ‘Contact Us’ form by clicking here or using the ‘Contact Us’ button below. Please make sure to include your order number and the e-mail address linked to your account.
We must advise, while we will do our best to cancel orders at customer’s request, we cannot guarantee we will be able to do so if an order has already Processed. As that means your order has already processed for shipment and is boxed, awaiting collection. If an order has already been shipped from our facility, we unfortunately are not able to cancel the order.”
Shipping and Handling
With most orders, they can be sent out for delivery within 48 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping.
There may be occasions when Rueboo confirms your order but subsequently learns that it cannot be supplied to you. In the event Rueboo cannot supply a product you ordered in a timely fashion, Rueboo will contact you and help to exchange the item, if there is any price difference, we will either refund it for you or ask you to pay for it; or help to cancel the order and refund the purchase cost in full.
All shipping transit times are estimated delivery time and not guaranteed. Please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached transit location or post office.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, the Black Friday and the 11/11 event please allow extra delivery time.
If the shipping address on your order is incorrect by the time the order has been shipped, please note that we cannot change the delivery address afterwards. We cannot be held responsibility for any delays, fees, or other delivery issues if you’ve made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees. Orders that are returned to us due to an incomplete or incorrect address will be refunded for the full order cost minus any shipping charges. Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we can not issue a refund. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed and will not be granted until the parcel has been delivered to our facility.
All orders reported as “delivered” by shipping companies are considered delivered. Rueboo cannot be made liable of non-delivery in this case.
All non-receipt of orders must be reported within 3 months from the date the item is shipped to you. After this time We will no longer be able to investigate and no compensation will be offered.
Customs and Taxes
When ordering from Rueboo.com, you’re responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of China may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Rueboo has no control over these charges, nor can Rueboo predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
1)Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number.
2)Countries that require an identification number include: Brazil, Chile, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, Turkey and so on.
Rueboo may deliver notice to you via email, a general notice on the site, or by other reliable method to the address you have provided to Rueboo.
Rueboo seeks to protect the integrity of our website and the links placed on our website by seeking any feedback and or comments from our legal consumers. We welcome all comments to help make navigating all links, working or non-working, as easily as possible.
These terms and conditions are applicable to you upon accessing the site and/or complete the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Rueboo without notice at anytime, for any reason.