Delivery And Logistics

Delivery Area

Rueboo cooperates with a large number of logistical companies to satisfy worldwide customers’ needs for the stability and timeliness of shipping.

The Covid-19 and E-cig policies have had a substantial negative impact on the logistical channels for e-cigarettes worldwide, but despite this, we will do our best to deliver items to all parts of the world. Due to shipping policies, there are still some areas that are not available, you can check our order page or contact our customer service at reubooserve@gmail.com

Delivery Method

We offer a variety of shipping methods and will show the best one for you on the checkout page. The current shipping methods offered are Registered Air Mail, Express and UPS.

If you need individual shipping or special shipping methods or need to send a package to your China agent, please feel free to contact us at reubooserve@gmail.com.

There are three key factors which will affect the time you receive your items.

1)Order Status

For pre-order and restocking orders, we need to take some time to purchase the products back before shipping, so you need to wait for about 10-30 working days.

In-stock orders: in 48 working hours for dispatching, estimated delivery time 5-10 working days

2)Warehouses

We have established 2 warehouses in California, USA / Shenzhen, China, and many backup warehouses in Europe for the growing orders.

CN-SZ Warehouse shipping from Shenzhen, China

U.S.A/CBD Warehouse shipping from the United States, and only ship to the USA

(*Shipping from warehouse nearest to shipping address is faster)

Shipping Methods

Logistical Channel Warehouse Destination Countries Estimated Delivery Time
USPS USA/CBD United states 5-10 working days
US Express Line Shenzhen(CN-SZ) United states 10-20 working days
EU Express Line Shenzhen(CN-SZ) France/Germany/Italy/Spain/
Austria/Belgium/Netherlands/
Lithuania/Slovakia/Poland/
Slovenia/Estonia/Finland/
Greece/Bulgaria/Romania/
Ireland/Sweden/Latvia/
Denmark/Hungary/Croatia
/Luxembourg/Czech Republic
7-15 working days
The United Kingdom Express Line Shenzhen(CN-SZ) United kingdom 7-10 working days
NL Registered Air Mail Shenzhen(CN-SZ) Most of countries 15-35 working days
Germany Express Line Shenzhen(CN-SZ) Germany 7-10 working days
Canada Express Line Shenzhen(CN-SZ) Canada 16-20 working days

Note: The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

Shipping Cost

The shipping cost of other products is calculated by the weight and varies for different products and different shipping methods. It is showed on the checkout page.

Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.

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